2009年12月1日星期二

Dell laptop face E6400 and E6500 overheating and underclocking problem

Is it getting hot in here, or is it just your Dell laptop? Many are complaining it's the latter, with what looks to be hundreds of owners of E6400 and E6500 series Dell notebooks complaining of performance issues, including throttling down by as much as 95 percent under normal operating conditions, Engadget reports.
All is not well in the land of the E6400- and E6500-series lappytops. What looks to be hundreds of owners of these machines have been complaining of massive performance issues, throttling themselves down by as much as 95% under what would seem to be normal operating conditions. Whenever the devices get slightly warm the BIOS automatically starts dialing down the performance until they basically crawl to a halt, some indicating that even when cool they won't go over 50% of maximum clock. Users have been reporting this issue since early in the year and Dell has apparently started censoring some posts on its forums, including a link to a PDF created by (now-banned) user Tinkerdude describing the problem in detail.
It's entitled "Performance loss during normal operation in a Dell Latitude E6500 laptop due to processor and bus clock throttling", and if you think that's long wait until you see all 59 pages of analysis (at the read link). As of now there's no official fix provided by Dell, leaving many to call this Throttlegate, and we do love a good Stargate reference.
The problem appears to be due to an oversensitive BIOS prone to dialing down clockspeeds and bringing notebooks to a near screeching halt at the first sign of heat. It's something that's been brought to Dell's attention long ago, but according to Engadget, the OEM has been censoring some posts on its forums rather than fixing the issue.
Update: Ibrahim e-mailed to let us know that these two series aren't the only ones being gimped. The Studio XPS 1645 is said to be having similar (but somewhat less drastic) issues according to this thread, seemingly thanks to an inadequate AC adapter. In this case Dell seems to be shipping replacement adapters to those who call up and complain.
Update 2: Dell's Chief Blogger Lionel Menchaca dropped the following in comments, which is something of a positive step:
We're aware of concerns raised in this post and others like it. At this point, our teams are looking into the details. When we have more information to share, we'll update customers via a post on Dell's blog, Direct2Dell.

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